Details of Products or Services

Gullak: Clarify that Gullak is a feature within the Teen Patti Gold Games application, rather than a standalone product by itself.
Gold Pass: Specify the specific premium advantages granted by Gold Pass, such as access to exclusive features, faster progression, or enhanced customization options.
Chips: Emphasize that chips are exclusively used as in-game currency within the gaming environment.
Points: Clearly state that points can only be used to purchase virtual gaming products and cannot be converted into real cash. Points are shareable with friends and family for entertainment only.
Recharge: Specify the process or method through which users can purchase points.
Help: The "Help" feature provides users with access to comprehensive support resources, including FAQs, troubleshooting guides, and contact information for customer support. Users can utilize this feature to seek assistance with any queries or issues they encounter while using the application.
Share: Clarify the purpose of the share feature and emphasize that it is intended for sharing points within the app only with family and friends, not for resale or commercial purposes.
History: The "History" feature enables users to track and review their past activities within the application. This includes details such as transaction history, and purchase records. By accessing the "History" section, users can easily monitor their interactions and transactions within the app, facilitating transparency and accountability.
FNF: Expand on the benefits or functionalities of adding friends and family members to the user's account.

Refund Policy for 10CR mBank

We do not offer refunds for purchases made through our platform. However, if your desired product has not been granted for any reason, please don't hesitate to contact us. Our team will promptly ensure that your product is granted without delay.
In the rare event that we are unable to grant you your desired product, we will initiate a refund process from our end within 7 working days. Rest assured, we are committed to providing you with the best possible service and ensuring your satisfaction with our platform.
If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team, and we will be happy to assist you.

Acceptance of Terms

By accessing or using the 10CR mBank platform, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, you may not access or use our services.

Account Registration

You may be required to create an account to access certain features of our platform. You are responsible for maintaining the security of your account credentials and agree to notify us immediately of any unauthorized use of your account.

User Conduct

You agree to conduct yourself respectfully and lawfully while using the 10CR mBank platform. Prohibited conduct includes harassment, abusive behavior, or any activity that violates the rights of others.

10CR mBank Privacy Policy

This Privacy Policy describes how 10CR mBank collects, uses, and discloses your information when you use our mobile application ("10CR mBank") and website ("10crmbank.com ").

Information We Collect

Personal Information: When you create an account or use the Services, you may provide us with certain personal information, such as your name, email address, and phone number.
Transaction Information: When you purchase digital goods through the Services, we may collect information about your transactions, such as the type of digital goods purchased, the amount paid, and the date of purchase. And the payment method you used.
Device Information: We may collect information about the device you use to access the Services, such as your device type, operating system, and IP address.

How We Use Your Information

Provide and operate the Services.
Process your transactions.
Send you important information about the Services, including updates, promotions, and special offers.
Respond to your inquiries and support requests.
Improve the Services.
Comply with legal and regulatory requirements.

Sharing Your Information

We do not share, sell, or rent your personal information with third parties. But we may share your Personal information in the following cases:

Legal Requirements: We may disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to comply with the legal process served on us, protect our rights, or protect the safety of others.

Children's Privacy

Protecting the privacy of young children is especially important. 10CR mBank also does not market to, or knowingly collect personal information from, children under the age of 13 on any sites of the company. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we take steps to remove that information. If you believe that we might have any information from or about a child under 13, please contact us at info@10CRmbank.com. We also recommend that minors over the age of 13 ask their parents for permission before sending any information about themselves to anyone over the Internet.

Cookies

10CR mBank may also use "cookies" and similar technology to obtain information about your visits to our sites or your responses to emails from us – both individually and in aggregated data that does not identify you. These reporting tools tell us the parts of our websites or e-mails in which you showed an interest or took some action and help us improve the quality and usefulness of our sites.

Payment Method

You will also be asked to submit Personal Information depending on the payment method you choose when purchasing one of our products or services. For example, if you choose to pay for a product/service by MFS such as bKash, Rocket, Nagad, or Upay, you will be required to provide us the Payment transaction ID to verify the Transaction.

License grant & restrictions

10CR mBank hereby grants you a revocable, non-exclusive, non-transferable, non-assignable, limited license to use the App and Web, solely for your personal, non-commercial purposes, subject to the Terms of Use herein. All rights not expressly granted to you are reserved by 10CR mBank.

You shall not reverse engineer or access the App or web in order to
build a competitive product or service,
build a product using similar ideas, features, functions, or graphics of the App, or
copy any ideas, features, functions, or graphics of the App.
Registered names and trademarks are the copyright and property of their respective owners.

Copyright

All contents on this App including but not limited to its code, UX design, texts, graphics, logos, button icons, images, audio clips, digital download, data compilations, and software, are the property of 10CR mBank.
But All of the games and Bangladeshi MFS icon/ logo Registered names and trademarks are the copyright and property of their respective owners.

Limitations

The service and the App may be subject to limitations, delays, and other problems inherent in the use of the internet including the device used by you. 10CR mBank is not responsible for any delays, delivery failures, damages, or losses resulting from such problems.
Recharge: The points you top-up here can only be used to purchase games coins or any other gaming product that we offer. The Points cannot be exchanged for real cash.
Share Point: You can share your points with your loved one from your FnF (friend and family) so they can also use the points to purchase games coin or any other gaming product that we offer. The Points cannot be exchanged for real cash.

Representations and Warranties

Each time when you access our app or web (or any of them), you irrevocably and unconditionally represent and warrant that:
You are of legal age in your country to access the Portals and by using the Services, you and your parent or guardian accept and agree to be bound by these terms.
You represent that you have either reached the age of "majority" or "legal responsibility" where you live, or your parent or legal guardian agrees to be bound by these Terms on your behalf.
The use of the App or Web by you will not contravene any law or regulations in any jurisdiction.
Your personal information and the documentation submitted in this respect, including, without limitation, your full name, telephone number, and email address, are true and accurate. You shall forthwith promptly notify us in writing of any changes in your personal information.
It is your responsibility to check and ensure that you have downloaded and installed the correct version of this App on your device. 10CR mBank is not liable if you do not have a compatible device or if you have downloaded a fake version of the App on your device.
All the information provided by you is true and accurate.
You will use the App only for the purpose for which it is intended to be used.
You will not try to harm the service and/or the App in any way whatsoever.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Choices

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate personal information we hold about you.
Deletion: You can request that we delete your personal information

To exercise any of these choices, please contact us using the information below.
Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Services.

Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@10CRmbank.com